Terms & Conditions

Booking a Party

In order to book a party please fill out our booking form here. Do not fill this form out until you are ready to book. If you have any questions please call or write us first. 

​

 

Deposit

A non-refundable deposit is collected to secure your date, time and character. Until the deposit is paid, your party date is not guaranteed. After you fill out our booking form we will send you the deposit request within 48 hours on weekdays. Once the deposit has been paid we then send you over the contract with all the party details. You must sign, date, and send this contract back to us.

Your deposit must be received within 24 hours or your party date and time will be released to the next client.

​

​​

Balance

The total invoice balance must be paid, at MINIMUM, 72 hours before your party. If your total amount is not paid at least 72 hours before your party you may incur a $10 late fee (up to $30 total). It is imperative that your total amount is paid in advance so that A Dash of Magic Events may have the appropriate time to process your booking.

​

Gratuity

Tips are never obligatory but are always appreciated! Tips for our performers are not included in the price of the party. Your tip will be divided equally among the characters at the event. If you feel the performers have done a good job please prepare a tip in cash and put it in an envelope and hand it to the performer directly, after the appearance.

​

​

Cancellation and Refund Policy
The deposit for the event is due at time of booking (securing date). The deposit is used as a non-refundable security deposit. The balance is due 72 hours prior to the event, if you pay in full, and cancel prior to 72 hours before the event the remaining balance is refunded to you. If you cancel after 72 hours you have an option to re-schedule to a different

date (fees may apply). There are no refunds after 72 hour before your event date.

​

​

Rescheduling an event

We understand that life happens, so in the event of a necessary reschedule, let us know ASAP. There will be NO

rescheduling fee if your event is rescheduled 14 days prior to original event date. Rescheduling after the 14 days a 20% date change fee is charged.

​

​

Cancellations

If a client chooses to cancel a party due to weather or unforeseen circumstances or illness, the client may reschedule the event for up to 6 months from the original event date based on availability. Events can be rescheduled once, free of charge, as long as the rescheduling happens at least 14 days in advance of the party. If the client wishes to reschedule less than 14 days before the party (or more than once) then the client will be subject to a 20% rescheduling fee. If the client is canceling/rescheduling within 72 hours of the party, a 40% rescheduling fee will be charged. If your party is outside, please have a rain plan for your event.
*Rescheduling fees are based on the party’s full amount.

 

​

Performer Availability and Cancellation Policy
Entertainer typically confirms performer availability within ten (10) weeks of the event date. Bookings made more than ten (10) weeks in advance are therefore accepted in good faith but are considered tentative with respect to performer availability.
If, at or before ten (10) weeks prior to the event date, Artist determines that a performer is unavailable, Artist may cancel the engagement without penalty, and any payments made by Client will be refunded in full.
This policy reflects the realities of live performance scheduling, as performer availability can change due to personal and professional commitments and cannot always be reliably guaranteed more than ten (10) weeks in advance.

​

Extra Time

If the client would like the performer to stay extra time, they may request it on the day of. Client must articulate to the performer how much time extra they would like and would only be able to extend if the performers schedule allows it. Each increment of 15 minutes is $45 extra per performer.

​​

Add-ons & Upgrades (No Additional Time).

Add-ons and upgrades are performed by the booked character/party attendant within the scheduled package time and do not extend the start/end time of the event. Selecting an add-on may reduce time available for other activities included in the package. If additional time or a dedicated performer is desired for services such as makeovers, tattoos, face painting, or balloon twisting, those must be booked separately at the applicable rate and are subject to availability.

​

Safety & Security

Client agrees to take sufficient measures to ensure the health, safety, and security of Entertainer and all performance attendees and guests. An adult must be present in the same area as the character and children throughout the entire event. Parents are welcome to stay and enjoy the performance and activities!

​

Guest Behavior

A Dash of Magic Events wants everyone to feel safe at events and parties. If our performers feel unsafe for any reason due to a guest’s behavior, they reserve the right to leave from the party or event immediately. Our characters are not responsible for children’s behavior, and the performer may leave the premises in extreme situations. This includes both physical and verbal situations.

​

Other Entertainment

When you book with us, please let us know if you will be having some other type of entertainment at your event. This helps our characters know what to expect so they can ensure the best performance. Character integrity is very important to us and so we do not appear with other character entertainment companies.

​

Party Procedures (Food & Beverage)

Please ensure that no foods or drinks that can stain or damage our performers costumes are on children’s hands when they approach the character. This includes food items like cotton candy, Cheetos or Doritos, chocolate and greasy items like pizza. Please help take care of the integrity of our costumes to avoid them being stained at parties.

​

​

Flexible Arrival Time Policy (±15 Minutes)

We strive to create a magical and seamless experience for every event. In order to bring our services to multiple celebrations in a single day, we sometimes need to adjust arrival times slightly. Accordingly, while we invite you to choose your ideal arrival time, you acknowledge and agree that we reserve the right to adjust our arrival time by up to 15 minutes earlier or 15 minutes later than the time originally scheduled. This flexibility helps us coordinate with other clients and events on the same date. We emphasize that such adjustments are rare, and we make every effort to arrive exactly at the agreed time. However, by entering into this agreement, you understand and accept that a ±15-minute adjustment may occur without constituting a breach of contract.

 

Unforeseen Circumstances Delay Policy (Up to 30 Minutes Late)

While punctuality is one of our top priorities and we plan for extra travel time, unforeseen events—such as accidents, extreme traffic, or emergencies—can occasionally cause delays beyond our control.I n such circumstances, you acknowledge and agree that our team may arrive up to 30 minutes later than the scheduled arrival time without being considered in breach of this agreement. We will communicate promptly should such a delay occur and do everything reasonably possible to minimize any disruption to your event. We reiterate that these situations are rare, and our goal is always to arrive on time or early whenever feasible.

​

​

Additional Expenses

Depending on the package you choose, if you have extra kids, want to add on services, add on characters, additional expenses may accrue. We will give you a accurate quote before you book your party so you know the full price upfront.

​

​

Travel Fee

Travel within the Denver Metro Area (approximately 30 minutes from central Denver) is typically included.

For locations outside the Denver service area, a small travel fee may apply based on distance and travel time. We always provide clear, upfront pricing for all Denver events — no hidden fees.

​

Safety

Client agrees to take sufficient measures to ensure the health, safety, and security of Entertainer and all performance attendees and guests. An adult must be present in the same area as the character and children throughout the entire event. Parents are welcome to stay and enjoy the performance and activities! 

​

​

Mascot Safety

Mascots come with an attendant to run all the activities and games. Mascots themselves have low visibility and are top heavy and can't move easily. For safety reasons they need an attendant with them at all times. Mascots also don't speak and can't lead games. They are great for posing for pictures, giving high-fives, hugs and going along with games by dancing or pantomiming. For these reasons they come with an attendant. The attendant will take care of the mascot, lead all games, initiate and help take photos and can act as a "mascot" translator to the kids if they have questions about that character.

​

Severe Weather – Outside Parties

While we love to entertain outside, in the event of inclement weather, as well as extreme heat or cold, we will require an indoor space to entertain due to the incredibly high quality of our costumes and wigs and for the safety of our performers. Our performers cannot wear coats, hats, or gloves in order to stay warm during the winter as it ruins the integrity of their costumes & wigs and the cold can be damaging to their voices and health, therefore we require an indoor or heated outdoor setting should weather conditions drop below 50 degrees.

​​

Party Activities

Our performers will do their best to get through all of the activities listed under each package, however sometimes the birthday child shows our performer that they would rather be doing something else, then we follow the birthday child's lead in order to have them have the most enjoyable and authentic experience.

If there is an activity you are providing and would like our performers to participate in, please notify us in advance! We want to be sure the activity runs smoothly and will not compromise our character integrity. This will make the visit as magical as possible!

​​

Holiday Bookings

We accept appearances on national holidays, however, a holiday booking fee will apply. Holidays subject to our holiday fee are as follows: New Year's Day, New Years Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. Holiday availability is not guaranteed. We will give you a full quote and disclose the holiday fee. Its ranges from $75-$200 extra on top of the package price depending on Holiday and Character.

​

​

Performer Requests

Character performers may vary from those in promotional pictures. Should you want a specific performer to attend your event or party, please let us know at time of booking. While we can't promise the performer you request will be the same for your event, we can guarantee that all performers are professional and will give your child a magical experience.

​

​

End of Performance

All parties must come to an end, and we recommend the character departs after singing Happy Birthday with the cake and getting that one last photo. As you know, all characters come and go in a magical way, and we don’t want to spoil that for our young guests. Please keep young royals from following our princesses out to their royal carriage. Our performers work very hard and appreciate your gratuity so much, so we recommend you hand it to them in an envelope or meet them out front away from curious eyes. It’s those little details that keep the kids believing!

​

Availability Requests & Scheduling Policy

At A Dash of Magic Events, we are happy to check performer availability for your requested date, time, and character. Because each request requires coordinating multiple performer schedules, we provide one complimentary availability check for new inquiries.

If additional dates, times, or character options need to be researched after the initial check, a $50 Availability Coordination Deposit may be required before we begin further scheduling work.

This deposit is applied toward your event booking if you choose to reserve with us.

If we are unable to accommodate your request, the deposit will be fully refunded. If availability is confirmed but a booking is not completed, the deposit will be retained as a coordination fee for the time spent researching and coordinating schedules.

This policy allows us to provide thoughtful scheduling support while ensuring fairness to both our clients and performers.

​

​