terms & conditions
Booking a Party
In order to book a party please fill out our booking form here. Do not fill this form out until you are ready to book. If you have any questions please call or write us first.
Deposit
In order to secure the time, date, and characters for your party, we require a deposit. Until the booking fee is paid, your party date is not guaranteed. After you fill out our booking form we will send you the deposit request within 48 hours on weekdays. Once the deposit has been paid we then send you over the contract with all the party details. You must sign, date, and send this contract back to us.
Your deposit must be received within 24 hours or your party date and time will be released to the next client. Please note that all parties booked within 72 hours of your party date will incur a $25 late/rush booking fee.
Final Balance
Your final balance terms will be stated in your contract. The terms change based on how many characters, length of event, and time of event. The terms will be stated clearly in your confirmation email and in your contract.
Additional Expenses
Depending on the package you choose, if you have extra kids, want to add on services, add on characters, additional expenses may accrue. We will give you a accurate quote before you book your party so you know the full price upfront.
Travel Fee
We service the Greater Philadelphia and South Jersey Area up to a 10 mile radius or 25 minute drive (whichever is greater). Anything over that will have a small travel fee that is a combination of the mileage (gas and tolls) plus a small rate for the performers time. When you inquire a booking, we ask your zip code and will state that there is a travel fee and the amount ahead of time. All of our prices are fully transparent before booking. No hidden fees.
Cancellations & Refunds
The Deposit/Booking Fee is non-refundable. If you need due to covid-19 related illness, state issued shutdowns, bad weather or other illness related reasons; the deposit may be used toward a future booking and expires 6 months from the date of the original event.
While it is very unlikely (and we have never had to do so before!), if we cancel on you, you will receive a full refund.
Safety
Client agrees to take sufficient measures to ensure the health, safety, and security of Entertainer and all performance attendees and guests. An adult must be present in the same area as the character and children throughout the entire event. Parents are welcome to stay and enjoy the performance and activities!
Mascot Safety
Mascots are top heavy, and they have limited mobility and vision. If you are choosing to wave having a character attendant with the mascots, that means that a parent needs to be with the Mascots at all times to see if they need help. Mascots cannot go up and down stairs easily, and can be easily toppled over if a kid pushes them or knocks into them accidentally. Mascots also cannot tell the time easily and rely on a parent to tell them how much time is left in the party.
Severe Weather – Outside Parties
While we love to entertain outside, in the event of inclement weather, as well as extreme heat or cold, we will require an indoor space to entertain due to the incredibly high quality of our costumes and wigs and for the safety of our performers. Our performers cannot wear coats, hats, or gloves in order to stay warm during the winter as it ruins the integrity of their costumes & wigs and the cold can be damaging to their voices and health, therefore we require an indoor or heated outdoor setting should weather conditions drop below 50 degrees.
Guest Behavior
A Dash of Magic Events wants everyone to feel safe at events and parties. If our performers feel unsafe for any reason due to a guest’s behavior, the performer has the right to remove them from the party or event immediately. Our characters are not responsible for children’s behavior, and the performer may leave the premises in extreme situations. This includes both physical and verbal situations.
Party Procedures (Food & Beverage)
Please ensure that no foods or drinks that can stain or damage our performers costumes are on children’s hands when they approach the character. This includes food items like cotton candy, Cheetos or Doritos, chocolate and greasy items like pizza. Please help take care of the integrity of our costumes to avoid them being stained at parties.
Party Activities
Our performers will do their best to get through all of the activities listed under each package, however sometimes the birthday child shows our performer that they would rather be doing something else, then we follow the birthday child's lead in order to have them have the most enjoyable and authentic experience.
If there is activity you are providing and would like our performers to participate in, please notify us in advance! We want to be sure the activity runs smoothly and will not compromise our character integrity. This will make the visit as magical as possible!
Other Entertainment
When you book with A Dash of Magic Events, please let us know if you will be having some other type of entertainment at your event. This helps our characters know what to expect so they can ensure the best performance. Character integrity is very important to us and so we do not appear with other character entertainment companies.
Gratuity
Tips for our performers are not included in the price of the party. Your tip will be divided equally among the characters. Please be sure to prepare cash in an envelope ahead of time and hand the tip directly to the performer. If there are multiple performers, they will split it equally amongst themselves.
Holiday Bookings
We accept appearances on national holidays, however, a holiday booking fee will apply. Holidays subject to our holiday fee are as follows: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. Holiday availability is not guaranteed. We will give you a full quote and disclose the holiday fee.
Performer Requests
Character performers may vary from those in promotional pictures. Should you want a specific performer to attend your event or party, please let us know at time of booking. While we can't promise the performer you request will be the same for your event, we can guarantee that all performers are professional and will give your child a magical experience.
End of Performance
All parties must come to an end, and we recommend the character departs after singing Happy Birthday with the cake and getting that one last photo. As you know, all characters come and go in a magical way, and we don’t want to spoil that for our young guests. Please keep young royals from following our princesses out to their royal carriage. Our performers work very hard and appreciate your gratuity so much, so we recommend you hand it to them in an envelope or meet them out front away from curious eyes. It’s those little details that keep the kids believing!
COVID Guidelines
We are following PA and NJ State Guidelines. All our performers Fully Vaccinated and can appear unmasked or masked, however you request. If one of our performers chooses to wear their mask, we do not require them to be unmasked. We have character matching masks to keep the magic alive.